The Konga Collective's Refunds and Exchange Policy ensures customer satisfaction with a 48-hour window for all refund and exchange requests. To be eligible, items must be unused and in original packaging. Refunds, processed within 3-5 business days, are issued through the original payment method. Exchanges are subject to product availability. Customers cover return shipping costs unless there's an error or a defective product. To initiate a return or exchange, contact customer support within 48 hours, providing the order number and detailed reasons. The policy reserves the right to refuse refunds or exchanges that don't meet criteria, emphasizing commitment to an exceptional shopping experience.