REFUNDS AND EXCHANGES

The Konga Collective's Refunds and Exchange Policy ensures customer satisfaction with a 48-hour window for all refund and exchange requests. To be eligible, items must be unused and in original packaging. Refunds, processed within 3-5 business days, are issued through the original payment method. Exchanges are subject to product availability. Customers cover return shipping costs unless there's an error or a defective product. To initiate a return or exchange, contact customer support within 48 hours, providing the order number and detailed reasons. The policy reserves the right to refuse refunds or exchanges that don't meet criteria, emphasizing commitment to an exceptional shopping experience.

 

PRIVACY POLICY

At KONGA, we respect your privacy and are committed to protecting your personal information. We collect only the data necessary to process orders, improve your shopping experience, and keep you updated—such as your name, contact details, and order info. Your data is never sold and is only shared with trusted partners like payment providers and couriers. We use cookies for basic site functionality and analytics. By using our site, you agree to our use of data as described. 

 

SHIPPING POLICY

Orders are processed and delivered within 3 to 5 working days, not including weekends or official public holidays in Egypt. Once your order is shipped, you'll receive a confirmation message with tracking details. Delivery times may vary slightly during high-demand periods or due to unforeseen circumstances.

 

TERMS AND CONDITIONS

By using the KONGA website or placing an order, you agree to our terms and conditions. All content, products, and designs are the property of KONGA and may not be used without permission. Prices and availability are subject to change. Sometimes orders may be delayed or canceled due to stock or payment issues—we’ll always do our best to keep you informed. We may update these terms occasionally, and we’ll let you know when we do.